Return & Refund Policy
Returns, Exchanges & Refunds
Exchange and Return requests must be made within 7 days of you receiving your order. *Conditions apply, see below.
Please note:
We do not offer returns for refunds, only store credit. Returns may not be applicable for custom orders. Store credit codes may not apply to some back order or pre-sale items due to the nature of our small batch production.
SIZE EXCHANGE:
We accept exchanges of any item for a different size (if it is unworn & your desired size is in stock). To be approved for a size exchange, please send an email or Instagram DM and include front and back photos of your item in new/unworn condition with tag still attached. The new size will be shipped upon receiving your first item in new/unworn condition. *International customers are responsible for return shipping and will be provided with our return address upon exchange approval.
ITEM EXCHANGE:
To exchange one item for a different item, requests must be sent by email or Instagram DM and approved by our team. To be approved for an item exchange, please include front and back photos of your item in new/unworn condition with tag still attached. The new item will be shipped upon receiving your first item in new/unworn condition. *International customers are responsible for return shipping and will be provided with our return address upon exchange approval.
ITEM RETURN:
To make a return for store credit, requests must be sent by email or Instagram DM and approved by our team. To be approved for a return, please include front and back photos of your item in new/unworn condition with tag still attached. A store credit in the amount of the item (minus shipping fees) will be issued as a personalized promo code, after receiving the item back in new/unworn condition. *International customers are responsible for return shipping and will be provided with our return address upon exchange approval.
INTERNATIONAL RETURNS/EXCHANGES:
International customers are responsible for return and exchange shipping, and will be provided with our return address upon exchange approval. You will be required to cover return/exchange shipping costs. Once we receive your return, we will let you know the total cost of shipping for your new package, and which PayPal address to send your payment to.
CUSTOM/SPECIAL ORDERS:
Due to the custom-made nature, we most likely cannot accept returns of custom orders. Please feel free to contact our team within 7 days of receiving your item to inquire if you are eligible for an exchange or return for store credit. We do not offer refunds for custom orders.
BACKORDER ITEMS:
Any items that are on backorder and are included in a larger order of in-stock items will cause your order to be shipped when the backorder item arrives, but can be shipped separately upon request. If you wish to cancel the back-ordered item due to the wait time being longer than expected, we will be able to offer you a store credit for the full amount of the back-ordered product.
DISCLAIMER:
Customer is responsible for the care of their garment. Once the package leaves our facility, we are not responsible for any loss or damage to the garments while in shipping or when handled by the customer. Mild wrinkles may occur on the garment from packaging or wearing, and is to be considered normal- the customer is responsible for removing any wrinkles if they so choose.
Deity Aesthetix is a small, slow fashion brand and each of our garments is handmade in small quantities, so all are inspected before sending to ensure top quality and no defects.
*CONDITIONS:
Your return will not be accepted if your item was worn or worn for photoshoots. If your item is returned in a condition that shows makeup marks, stains, or noticeable wearing, your refund will not be approved and you will be given the opportunity to pay for shipping of the item back to you. When your return is approved, you will receive store credit in the amount of the returned product (minus shipping fees) as a personalized coupon code. We are not responsible for delays caused by shipping, or stolen packages. Refunds can not be made for a package that has been lost/stolen. We do not offer order cancellation once an item has been processed and shipped. In the event of a store sale, we do not offer refunds or partial refunds for previous orders made prior to the date of the sale or without the use of a promo code.